JSC “NRD” hardware and software maintenance structural unit is responsible for services related to developed and installed information systems (IS) care delivery.
Information systems maintenance concept includes: system monitoring, maintenance and service. Service includes installed application and system software, which is in all network devices, servers, computers and printers.
Application software service is understood as applications and databases proper functioning ensuring, including monitoring, function creep recording, problems causes identification and elimination, as well as applications software development, improvement and the new created or already existing software changes preparation for work and installation.
System software service is understood as system software proper functioning ensuring, including its monitoring, problems fixing, problems causes identification and elimination, also new software preparation for work and installation.
According to the needs, information systems maintenance runs continuously five work days a week. At the other time there’s given verbal support by phone.
IS maintenance is usually carried out remotely (by using a secure data transmission technology), and if it is necessary by arriving to the needed place.